Will the bike I received be assembled?

The bike will arrive mostly assembled. We will provide the tools and a comprehensive assembly video so you can assemble your Starrynite Bike bike within 30mins even if you are a novice.

Please refer to the YouTube Starrynit EBike channel to assemble the bike.

When my order ship and by which shipping carrier?

Your order will be processed and shipped within 3 working days normally. We have Fedex Ground as the primary mode of transportation.

Is the battery waterproof?

Starrynite EBike battery is sealed well enough for the bikes to be safely ridden in very heavy downpours.

How many riding modes do Starrynite Ebikes have?

Mercy and Mars have normal bike mode and PAS mode while Venus, Aries and Gemini have normal bike mode, PAS mode and throttle mode.

Does my weight suit the Starrynite Ebike? /What’s the payload capacity of Starrynite Ebikes?

The total payload capacity of Starrynite Ebike can be up to 265lbs.

Why the payment failed?

If you pay by credit card, your payment could be somehow denied at the checkout by our system in defense against possible credit card fraud. It's a good idea to call your credit card company or bank ahead of time to let them know about the purchase so that it doesn't get declined. Under such circumstance, here are 3 solutions for you:

If you have a PayPal account, please try to pay by PayPal(PayPal credit is available).

If you do not have a PayPal account, please select PayPal still at the checkout page & click the complete order button. Then you'll be directed to a page with access to both PayPal and Debit/Credit card payment (for the latter option, you don't have to register for PayPal).

Please switch to your other credit/debit cards.

Contact us if you still have any question about the payment.

Is the battery removable?

Yes for Mercy and Venus

Restore Default Settings.

Yes, please check our manual.

How to Unlock the Limit of the Speed.

You can’t, we can unlock it in factory, but we don’t recommend to do so.